RETURNS & REFUNDS

What is Juliani New York return and refund policy?

You may return or exchange your merchandise within 60 days.

Can I return a special ordered item?

Custom designed merchandise, special ordered watches and items engraved with personalized information cannot be returned or exchanged.

 

GUARANTEES AND SERVICE  PLANS

Do you offer any guarantees on your merchandise?

Juliani New York warrants the Product against defects in materials for a period of one (1) year from the date of original purchase (“Warranty Period”) when the Product is 
purchased through an authorized dealer or from Juliani New York store.

 

SHOPPING

What payment methods does Juliani New York accept?

Juliani New York currently accepts all major credit cards, paypal.

Are prices on Juliani New York subject to change?

Prices on Juliani New York are subject to change without notice. Please expect to be charged the price for our merchandise you buy as it is listed on the day of purchase.

 

CARE INSTRUCTIONS

The best way to preserve the luster of your jewelry is to store it in a cloth jewelry bag or plastic bag. We do not recommend swimming in the jewelry. Avoid contact with lotion, chemicals, etc..

Q: How do I care for my Sterling Silver Jewelry?
A: All Sterling Silver will eventually oxidize and tarnish but can be restored to luster with proper polishing. The easiest way to clean smooth or polished silver is with a clean soft cloth. Silver is a very soft metal so never use a tissue to polish as it can leave tiny scratches on the surface. A 100% cotton cloth or flannel cloth is recommend.

To clean brushed Sterling Silver pieces, scrub gently with a toothbrush dipped in a little baking soda and water, rinse, and blot dry with a soft towel or cloth.

You can also prevent tarnish by storing your jewelry when you aren’t wearing it to protect it from air and light. Chlorine can damage Sterling Silver so don’t forget to remove when swimming.

Q: How do I care for my Gold Fill Jewelry?
A:  To clean gold filled jewelry, simply use a 100% cotton cloth or flannel cloth and gently polish the surface.

Q: My jewelry broke. Can I return it to have it repaired?
A: All jewelry products are guaranteed for normal wear for up to 60 days.

If your jewelry breaks due to defect, please contact us and let us know how it broke so that we can resolve by either repairing or replacing.

If your jewelry broke due to reason other than defect (example: it was caught in your zipper, your child yanked it off your neck), it is not covered under the warranty. We can then review repair at a minimum cost or replacement at your expense.

After 60 days, jewelry is no longer covered for normal care. We’d be happy to discuss repairing or replacing for a charge. Please note, we do not repair chains after 60 days.